Make complex mission workflows understandable by grounding product decisions in the realities of users’ work.
What you'll do
- Plan discovery, contextual research, journey mapping, and usability evaluation.
- Lead interaction and service design across complex operational workflows.
- Build shared understanding between users, product leaders, and engineers.
What helps
- 7+ years in UX research, product design, or service design.
- Portfolio showing complex enterprise or operational product work.
- Strong facilitation, synthesis, accessibility, and communication skills.